1. How did your journey in tech begin, and what led you to Allstate?
My journey in tech started by accident. I was passionate about politics, but my parents encouraged me to gain life experience first. Through campus recruitment, I began as a mainframe programmer, working on projects where even small code changes enabled global credit card transactions. That taught me the power of technology to create impact, and I never looked back.
I first heard about Allstate while working abroad and gaining experience in different countries. What stood out was not just its reputation, but its strong presence in Northern Ireland, a place I was excited to call home. Allstate's vision to lead change and transform insurance through digital innovation resonated with me. I wanted to join a company that combines a culture of care with a bold, tech-driven future. Hearing from friends about how well Allstate supports its people and community reinforced that this was the right place for me to contribute and grow.
2. What's the most valuable outcome your product is delivering right now?
The most valuable outcome our product is delivering right now is a seamless, intuitive collaboration ecosystem that empowers every individual in the enterprise to drive outcomes more effectively. By integrating AI-driven insights and automation, we've moved beyond just connecting people, we're enabling smarter decisions, reducing manual effort, and accelerating delivery. It's about breaking silos, surfacing the right information at the right time, and creating clarity and productivity at scale.
3. How does the digital product model help you deliver with purpose?
The digital product model has completely transformed how we think and work. Instead of simply taking instructions from business or choosing off-the-shelf technology, we now focus on outcomes that truly matter. Every decision is anchored in solving real customer problems. This approach empowers our teams to experiment, learn quickly, and deliver value continuously. That clarity of purpose keeps us aligned, motivated, and focused on delivering impact rather than just activity. This model doesn't only transform how we work today it creates the foundation for faster innovation and greater agility in the future.
4. What's changed in how you measure success or impact?
Success used to mean meeting deadlines and delivering scope. Today, it's about measurable impact. We define success through clear Objectives and Key Results (OKRs) that align to business outcomes, such as improving customer experience, driving adoption, and reducing operational friction. Key Performance Indicators (KPIs) like cycle time reduction help us track progress, while Key Customer Interactions (KCIs) ensure we're creating meaningful customer interactions that drive satisfaction. This shift keeps us focused on value, not just activity, and creates transparency across teams so everyone knows how their work contributes to enterprise goals.
5. What's your vision for the future of tech at Allstate?
My vision is a future where technology feels invisible but makes life effortless. Customers will experience personalized, proactive solutions powered by AI and automation, and employees will have tools that remove complexity from their work. I see Allstate leading the way in creating a digital ecosystem that anticipates needs and delivers trust at every interaction. Our vision isn't just about technology it's about creating trust through predictive, proactive experiences that redefine insurance.
