Allstate Wins 'Best Use of Cloud Services' at Belfast Telegraph IT Awards 2024
November 22, 2024
We're thrilled to announce that Allstate has been awarded 'Best Use of Cloud Services' at the prestigious 2024 Belfast Telegraph IT Awards! Recognised for the groundbreaking innovation of our Digital Contact Centre, this achievement highlights our commitment to leveraging technology to transform the customer experience.
Our award-winning Digital Contact Centre team has designed an AI-driven, cloud-based platform that not only enhances efficiency but also paves the way for a future-proof, unified experience across Allstate and its subsidiaries. By integrating cutting-edge technology with advanced automation and machine learning, this solution ensures that Allstate can provide personalised and connected protection to millions of customers worldwide.
The solution was recognized for its ability to unify disparate systems, create seamless omni-channel experiences, and reduce operating costs—all while delivering unmatched customer satisfaction. By embedding intelligence at every touchpoint, our platform anticipates customer needs and allows our teams to deliver fast, intuitive, and meaningful resolutions.
This success exemplifies Allstate's commitment to innovation; focusing on customer-centric, technology-driven solutions. The Digital Contact Centre is a shining example of how we're combining data, AI, and cloud computing to meet evolving customer needs while driving long-term success for the company.
Setting the Bar for Excellence
Allstate's Digital Centre of Excellence is proud to be part of Northern Ireland's thriving tech ecosystem. Winning the 'Best Use of Cloud Services' award underscores our role as a leader in digital innovation and reinforces our dedication to transformation through technology.
Celebrating Success
Congratulations to all the incredible teams and individuals recognised at the 2024 Belfast Telegraph IT Awards. We're honored to celebrate alongside the other winners who are shaping the future of tech in Northern Ireland and beyond!
Want to join a team that's redefining the future of customer experiences with cutting-edge cloud solutions? Explore opportunities with us today. Together, we're building technology for tomorrow.
